FREQUENTLY ASKED QUESTIONS
What is the procedure to place an order?
Simply select the product you need, register with our website, and follow the instructions for payment. Depending on the shipping option you selected you will receive your medicine within a stipulated time.
Who take care of the ordered product?
Once you are done with payment, your order is forwarded to the pharmacy shipping department for further processing, i.e. packaging and shipping. We will inform you of the same within 24 hours through e-mail.
Can I track the order?
Of course, you can! You can track your order by contacting our customer support team. Your order is shipped within 24 hours, and the tracking code for the same is uploaded to the system. You can log into your account and check the package’s whereabouts.
Can I cancel my order?
Yes. You need to contact our customer support team through online chat or e-mail within 24 hours of order placement. After 24 hours, cancellation of orders is not possible.
Shipping and Delivery
Do you ship to all countries?
Yes, we do ship medications across the globe. We deliver your prescription to the place you prefer. However, the duration of delivery may vary, but we make sure that you receive your medicine within a stipulated period.
Do you have free shipping facilities?
Yes, We provide free express shipping for all orders above $250. On average express shipping takes 7-15 business days.
When is the shipping process initiated?
Our shipping department dispatches your order within 24 hours. Orders placed on Holidays, Saturdays, and Sundays will be dispatched on the next working day. We will send you an email once your order is shipped. You can also track your order after logging in to your account.
Do you follow guidelines and protocols during packaging and shipping?
We follow all the guidelines and protocols while packaging and shipping the product. Our team takes care of the packaging and shipping with all the safety measures so that the order reaches you safely.
If I don't get my order, will you refund the money?
Yes, we refund the money if we fail to deliver your product. However, you need to follow our refund policy. You need to contact our customer support team and inform the representative that you haven’t received your medicine. We will verify all the details. If the error is from our side, we will initiate your refund as soon as possible. Orders not delivered with 21 days of express shipment and 35 days of regular shipment are refunded automatically.
If I'm unsatisfied with the medical effect, do I get my money back?
We are sorry to inform you that we do not entertain any query related to refund in such a case. Because the medicine is prescribed by your medical practitioner, we are just a supplier. Hence, we always recommend customers consult a doctor before buying any medicine.
If I get the wrong order, will I get the refund?
In such cases, we first verify every detail. If a mistake has occurred from our team, we will re-ship your ordered product free of charge, or else you can ask for a refund by getting in touch with our customer support team. If the fault is from your side while ordering, we are helpless.
If the medical product passed its expiry date, do I get the refund?
We haven’t experienced such a case yet, because we check every detail of the medicine, including the expiry date, before packaging. However, if you receive an expired medication, we will provide a fresh product with free shipping or refund your money after verifying the details; the choice is yours.
Authenticity of Medications
Do You Sell quality medications?
Undoubtedly, yes. Quality of medicines is our top-most priority. We deal only in those medications that are approved by the drug regulatory body – the Food and Drug Administration (FDA). In addition, we source all the medicines from original and leading drug manufacturers.
Are all the generic medicines sold here are effective?
Yes. We guarantee the clinical efficacy of every generic medicine as we purchase them directly from prominent pharmaceutical manufacturers. Generic drugs are identical to branded medications when it comes to the management of diseases.
What all the the medicines here are sold at lower price?
The simple answer to this question is – generic medicine. We sell generic medicines that are nothing but the carbon copy of branded medicines. Generic medicines contain the same active therapeutic drug that is present in branded drugs. Branded medicines are costly because they have to undergo costs of clinical research, drug development, promotion, advertising and marketing. These costs are eliminated when it comes to generic medicines. Hence, generic medicines are very cheaper as compared to branded counterpart.
Can I rely on such medicine?
Yes, you can entirely rely on generic medicines sold by us. As mentioned earlier, we source all the medication from licensed pharmaceutical companies that manufacture medicinal drugs under the guidelines laid by the FDA. Moreover, we respect and care for the healthcare needs of people. Therefore, we cater to result-oriented medications at relatively affordable prices.
How do I pay?
You can pay via Credit Card / Debit Card. After placing an order, you shall receive an Invoice from our merchant. You need to follow the link in the invoice to complete the payment. You can also pay via cryptocurrencies, i.e. Bitcoin, Ethereum and Litecoin.
Do you accept cryptocurrencies (Altcoins) other than Bitcoin?
Yes, we do! Other than accepting Bitcoin, we accept the following Altcoins (and we plan to add more): Litecoin & Etherium.
Do you accept payment methods other than Bitcoins or Altcoins (e.g. wire transfer, ACH, credit card)?
The FDA exists to protect the interests of Big Pharma. Banks are also in business – they hold the key to killing online pharmacies. PayPal, Visa, and MasterCard have rules that make it difficult for us to accept traditional payment methods. So, you may face some difficulties like declined transactions while making a payment using a credit card. Once you place an order, you can pay through Bitcoin, Litecoin or Dash.
Is it safe to pay with Bitcoins or other crypto currencies?
Bitcoin transactions are secured by military-grade cryptography. Nobody can charge you money or make a payment on your behalf. So long as you take the required steps to protect your wallet, Bitcoin can give you control over your cash and strong protection against many types of fraud.
When paying, is my privacy assured?
With Bitcoin and Altcoins, there is no credit card number that some malicious actor can collect to impersonate you. It is even possible to send a payment without revealing your identity, just like with real money. However, you should note that some effort can be required to protect your privacy.
All the information you provide is confidential and is not given to third parties. We ask for certain items of personal information when you order your medications. This information is used for the delivery of goods and for order confirmation messages. This information is also used to contact the you if needed. The information is not used for any spam or promotional messages.
Can I pay from anywhere in the world?
Bitcoins can be transferred to another country, across the globe, in 10 minutes. There is no bank to slow down the process, levy outrageous fees, or freeze the transfer. You can pay your neighbours the same way you can pay a family member in another country.
Can I pay with my mobile phone?
Bitcoin on mobiles allows you to pay with a simple two-step scan-and-pay. No need to swipe your card, type a PIN, or sign anything. We provide a bar code on the payment page.
Where can I learn more about using Bitcoin?
You can start here: http://bitcoin.org
Why do I have 30 minutes to pay for my order?
Prices on the website are pegged to a spot rate, and when you land on the site are guaranteed for 30 minutes. We lock the fees in your order for an additional 30 minutes once you reach the payment page.